Frequently Asked Questions
How does Louerable work?
Louerable connects people who need items with those who have them. Users can browse items, select a rental period, and arrange pick-up or delivery. Lenders set prices and terms, and borrowers pay through the platform.
What items can I rent on Louerable?
You can rent almost anything on Louerable, from baby gear to tools and musical instruments.
How do I arrange pick-up or delivery?
Logistics vary, but you can use the messaging feature to coordinate with the lender.
What if the item is damaged or lost?
Borrowers are responsible for damage or loss. Lender and borrower should work together to resolve the issue. Louerable offers dispute resolution services.
How do I become a lender or borrower?
Create an account, fill out profile info. As a lender, list items and set prices and terms. As a borrower, browse and rent items.
Product Damage Q&A
While Louerable is not liable for any rental damage, we do have a few recommendations around how to deal with the situation with the goal that our users are satisfied with our service and user experience.- If the product is within the warranty, we recommend contacting the manufacturer to repair it.
- If the product is out of warranty but is within extended warranty from the credit card that was used to purchase the product, we recommend contacting the manufacturer to repair and reimburse the repair cost via the credit card.
- If neither of the above is applicable, we recommend the lender and the borrower resolve the issue via direct communication. A few options available: agree to replace the item at the lender’s cost, lender to pay the repair cost, or lender to purchase the damaged item at an agreed amount.